Eligibility for Refunds

We accept returns only under the following conditions:

• The product is defective, leaking, or incorrect upon arrival.
• The return request is made within 48 hours of receiving the order.
• The item must be unused, in its original packaging, and in the same condition as received.

Non-Returnable Items

Due to hygiene reasons, we do not accept returns on:

• Opened or used skincare products.
• Items without original packaging.

Refund Process

To initiate a refund, please follow these steps:

• Email our customer support team at support@gelaglow.com.
• Provide your order number and a brief description of the issue.
• Attach clear photos of the damaged or wrong product.
• Once approved, we will process the refund within 5-7 business days via bank transfer, store credit, or replacement.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account. If the issue persists, contact your bank or credit card provider. For further assistance, reach out to our support team.